Introduction
When your washing machine breaks down or your boiler stops working, the last thing you want is to waste time searching for the right Domestic and General phone number. You need help — and you need it quickly.
Domestic & General (D&G) is the UK’s largest appliance care provider, helping millions of customers since 1912. If you need to book a repair, check your policy or make a claim, knowing exactly which number to call can save you a lot of frustration.
So, let’s get straight to the point.
Main Domestic and General Phone Numbers
First and foremost, here are the key verified contact numbers for Domestic and General:
| Reason for Calling | Phone Number |
|---|---|
| Appliance Repairs & Claims | 0333 000 9799 |
| General Customer Service | 0333 000 4966 |
| Insurance & Cancellations | 0800 561 4495 |
| Ireland Repairs | 00353 (0)1 401 9000 |
Furthermore, calls to 0333 numbers cost no more than standard 01 or 02 numbers from both landlines and mobiles. As a result, most UK mobile tariffs include these calls within your standard allowance.
When Should You Call Domestic and General?
There are several situations where calling the Domestic and General phone number is the quickest option:
- Booking a repair — If your appliance has broken down and you need an engineer visit, calling 0333 000 9799 is the fastest way to get this arranged.
- Making a claim — If your appliance is beyond repair, you can call to start a replacement claim under your policy.
- Checking your policy details — If you are unsure what your plan covers, a quick call will clarify everything.
- Updating personal details — If you have moved home or changed your bank details, calling is often the most secure way to update your account.
- Cancelling your plan — If you wish to cancel, you can also call 0800 561 4495 or write to them directly.
Best Time to Call Domestic and General
Timing your call correctly makes a big difference. According to Domestic and General, their call centre is at its busiest between 10am and 2pm. Therefore, for a much quicker response, it is best to call either:
- Before 10am — Lines are significantly quieter in the morning
- After 2pm — Wait times drop noticeably in the afternoon
Additionally, their standard opening hours are:
- Monday to Friday: 8am – 6pm
- Saturday: 8:30am – 4:30pm
- Sunday: 9:30am – 3:30pm
4 Other Ways to Contact Domestic and General
Besides calling, Domestic and General also offer several other contact methods. So, if you prefer not to call, here are your options:
- Online account — Log in at domesticandgeneral.com to book repairs, view your policy, and manage your account 24/7.
- Live chat — Visit their website and use the live chat feature for quick queries without waiting on hold.
- Email — For non-urgent matters, you can email their investor and support team via the contact page on their website.
- Post — Write to Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP.
Tips Before You Call Domestic and General
Finally, to make your call as smooth as possible, it helps to have the following ready before you dial:
- Your policy number (found on your welcome letter or online account)
- The make and model of your appliance
- A brief description of the fault or issue
- Your postcode and account email address for identity verification
Conclusion
Finding the right Domestic and General phone number does not have to be complicated. Whether you need to book a repair, make a claim, or simply ask a question, the main number to call is 0333 000 9799. Moreover, if you prefer, their website and live chat offer fast alternatives to calling.
Above all, remember to call before 10am or after 2pm to avoid the busiest periods and get through to an advisor much more quickly.
FAQs
1. What is the Domestic and General phone number for repairs?
The main repair line for Domestic and General is 0333 000 9799. You can use this number to book an engineer visit, check the status of a repair, or make a claim on your policy.
2. Is the Domestic and General phone number free to call?
Calls to 0333 numbers are not freephone, but they cost no more than standard 01 or 02 numbers. As a result, most UK mobile and landline tariffs include these calls within your standard minutes allowance.
3. What are the Domestic and General opening hours?
Domestic and General customer service lines are open Monday to Friday 8am–6pm, Saturday 8:30am–4:30pm, and Sunday 9:30am–3:30pm. For the shortest wait times, call before 10am or after 2pm.
4. Can I contact Domestic and General without calling?
Yes. You can manage your policy, book repairs, and get support online at domesticandgeneral.com. They also offer live chat on their website and a postal address for written enquiries.
